Frequently Asked Questions
Your guide to style, shipping, and the Undergold experience.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on your location and customs processing.
What is your return policy for limited drops?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I get the right fit?
Each product page features a detailed size guide. Our cuts range from 'True to Size' to 'Oversized Streetwear Fit,' so we recommend checking measurements before purchasing.
Do you ship worldwide?
Yes, Undergold World Wide lives up to its name. We offer global shipping to most countries, with real-time tracking provided via email once your package departs our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my Undergold garments?
To preserve the quality of prints and fabrics, we recommend washing items inside out in cold water and hanging them to dry. Avoid ironing directly on graphic elements.